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Refund details

Original artwork for the selected design
Original artwork we have on file for this design.
Drop your image here, or click to choose
PNG or JPG, up to 10MB
Preview of the image you selected
Drop a photo of the stitch-out, or click to choose
Or a screenshot from your embroidery software if you haven't stitched it yet
Preview of the result photo
We look at two things: what our quality check told you about the artwork before you downloaded, and what actually came out. Seeing the result lets us reproduce the problem — and often spot a stabiliser, tension or hooping issue we can fix for you without you needing a refund at all.
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Billing & subscription queries

For payment issues, refunds, or subscription changes, head to your Account page and use the Manage Subscription button to open the Stripe portal.

Technical issues

If a download failed or a file isn't stitching correctly on your machine, include the file format (DST, PES, etc.), your hoop size, and any error message in your message above.