Support

Got a question? Send us a message and we'll get back to you.

Send us a message

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Message sent

Thanks for getting in touch. We typically reply within 48 hours on working days.

Other ways to reach us

Email support@stitchfast.co.uk

Response time Within 2-4 hours (Mon–Sat)

Billing & subscription queries

For payment issues, refunds, or subscription changes, head to your Account page and use the Manage Subscription button to open the Stripe portal.

Technical issues

If a download failed or a file isn't stitching correctly on your machine, include the file format (DST, PES, etc.), your hoop size, and any error message in your message above.